1. HANDLING YOUR INITIAL REQUEST
Submit your request for storm damage inspection, roof repair or entire roof replacement by calling our office or filling in our online form. We devote the same amount of attention to each request – no matter how big or small!
To better assist you, we will ask you about your contact information (name, phone number and email address), what type of service you need, how you heard about our company, and the best time to meet with you. We will then schedule the initial appointment and assign an A+ Roofing qualified professional.
2. INSPECTION AND INSURANCE CONSULTATION
At the day of the appointment, our representative will inspect your entire property for storm damage. A diagram of the roof and any other problem areas such as siding, gutters, and windows will be prepared and pictures will be taken. If you qualify for insurance reimbursement, we will describe which areas can be claimed. If your property does not have storm damage, we will use the diagram and photos to prepare your proposal for a retail price.
3. INSURANCE CLAIM ASSISTANCE
3.1 Subject To Agreement – Once you decide to use our company assistance in your insurance restoration process, a document called Subject-To-Agreement (provided by your assigned representative) has to be signed and either mailed to our office or given to your representative.
3.2 Opening a Claim – Your assigned A+ Roofing representative will then assist you to call and open a claim with your insurance company. You will either receive your insurance claim number during that call or your insurance company will contact you later with this information.
3.3 Inspection with Adjuster – After an adjuster is assigned to your claim, he will contact you to schedule an appointment for storm damage inspection. It is very important that you call us right away to let us know the adjuster’s name, phone number, date and time of the inspection. It is your right to have an A+ Roofing representative present during the inspection – this can dramatically speed up the claim negotiation process.
At the day of the insurance inspection we will meet with your insurance adjuster. We will point out all the damages at your property, we will discuss material and labor prices and agree on acceptable scope of work to be done.
3.4 Insurance Loss Sheet – Once the inspection is complete the adjuster will prepare his detailed report called “Insurance Loss Sheet” and mail it to you. In some cases the report will be given to you right after the inspection. You will need to submit this report to A+ Roofing for a detailed audit and once we ensure its accuracy your job scope and proposal will be prepared.
4. WRITTEN CONTRACT
After the above steps are completed, we will provide you with a proposal for the work to be done. Once you sign the contract and provide us with down payment, your job will be forwarded to our production (restoration) department.
5. JOB APPROVAL AND SUPPLEMENT
Your contract will describe a process called Supplementing. If the A+ Roofing Audit of your Insurance Loss Sheet discovers any missing items, we will submit a request to your Insurance Company to include (or “supplement”) these items and will mail a copy of this request to you. Your contract will specify if the job process can start right away or needs to be put on hold until your insurance company approves the supplement.
6. JOB SCHEDULING
The next step in the A+ Roofing process is scheduling your job. We will assign the crews for your project and schedule installation dates (roofing, siding, gutters, painting, etc.). We will pre-order all the material and schedule their delivery. The dates will be coordinated with you. It is also important for you to know that all schedules are dependent on weather conditions. Each day the weather is not allowing us to work, your project will be delayed.
7.1 Roof Replacement – Our roofing crew will arrive early in the morning and start the tear off process. To avoid exposing your home to inclement weather during the construction process, our crews do not tear off more than they can replace in one day. The roofers will use your driveway to park a dump truck used to load debris and for cleanup purposes. We will take all necessary steps and precautions to protect your house, premises and landscaping or garden from any construction debris.
Material is delivered later in the morning, usually before noon. Our crew supervisor will verify all materials delivered correspond to what has been ordered.
After the tear off process is complete we will be able to determine the condition of the wood deck. If any part of the decking needs to be replaced, the A+ Roofing crew will take pictures and will notify you about the quantity of necessary replacements. After the wood replacement our installers continue with the installation process and follow the steps noted on your contract such:
- Ice and Water Shield,
- Drip Edge,
- Flashings Installation.
After the roofing work has been completed, we will haul away all of the debris around your property. Nails that fell from the roof will be picked up with a magnet nail roller.
7.2 Siding Replacement, Gutter Replacement and More – If your job includes more trades such as gutters, siding or windows, additional crews will be sent no later than a week from the roof installation. Usually the siding should be completed prior to gutter installation. If any painting or awnings have to be done, we prefer to schedule it as final step.
8. JOB COMPLETION
Upon completion of all trades, our project manager will perform a final inspection to ensure A +Roofing quality work standards were met. Your assigned representative will meet with you and complete a final walk through to make sure work was done to your satisfaction. Then, a completion certificate will be given to you to sign and later turned in to the office.
Once we receive your signed completion certificate we will mark your job as complete and withdraw your file from production. If your project is an insurance restoration work, we will submit final documents to your insurance company so they can release the depreciation funds on your claim.
9. FOLLOW UP
Each of our contracts specifies a warranty period for our workmanship. We take pride in our installation quality and provide a lasting service warranty, in addition to the best manufacturing guarantees. Anytime you suspect there might be an issue with our work, don’t hesitate to call our office – we will give your request highest priority!
For Superior Service, the Choice is A+ Roofing
Let us show you what makes A+ Roofing the leading Chicago, Naperville, Downers Grove and Orland Park IL roofing company. Call us today at (866) 878–-9900 or submit an online request. We look forward to serving you!