Frequently Asked Questions
1. What should I do if I suspect that I have suffered a loss from wind and hail damage?
Call us and we will have an A+ Roofing claims specialist conduct a free thorough inspection of your home. If temporary or emergency repairs are needed, we will make arrangements to secure your property to prevent further loss or damage. Our specialist will let you know his/her findings during the visit.
2. Who should I call to report the damage?
If you have already reported your claim to your insurance company, an A+ Roofing representative will assist you in the claims reporting process. Sometimes, you will receive a claim number immediately. At other times, you will need to wait. Once your carrier assigns you a claim number, let your A+ Roofing representative know so he/she may assist in streamlining the process for you.
3. Should I let my contractor see my building estimate?
To ensure that the scope of work includes all damages and that your needs are met at a price agreeable to both the insurance company and your contractor, you should give your A+ Roofing representative a copy of the estimate and authorize him/her to talk to your adjuster if necessary. Most adjusters welcome professional contractors who can help them finalize claims.
4. I have received my building estimate from my insurance company and I do not agree with the scope of work in the estimate and/or the adjuster’s assessment of damages. What should I do?
Just remember that during a catastrophe, an insurance adjuster can have as many as 4 – 7 homes a day to inspect. Because there is a higher volume of claims than usual, many adjusters may miss things. Our representatives take the necessary time to give you an accurate assessment of the scope of damages.
To make a fair and accurate evaluation, we use Xactimate, the software that all major insurance companies use. This ensures that you will receive the maximum amount of indemnifications allowed by your policy. If there are discrepancies between our estimate and that of your insurance company, your representative will assist you in requesting a re-inspection or in sending your insurance company a supplement letter with evidence of additional damages
5. Why is my mortgage company included on my check?
As a lien holder, your mortgage company has a vested interest in confirming that your property has been repaired and they often call for an inspection after the repairs are completed.